Shipping
Please note: ALL Easter orders will ship AFTER March 18 2022.
Thank you for your patience, COVID is still causing some delays with stock arrivals but we can confirm that we are now just waiting for customs clearance to be finalised and then our gorgeous Easter decorations will arrive at Christmas HQ in Sydney.
All orders placed before March 18 will ship after this date.
- Free Shipping on orders over $60
- Shipping times may be a little longer than usual due to current COViD restrictions. All orders are shipping, they are just taking a little longer to arrive.
Our full Shipping policy is available via this link - Click Here
Returns:
Despite our best efforts to check and pack everything with care, from time-to-time products may be damaged during the shipping process. We don't want you to worry though, if this happens, we can help!
Returns are easy. Please email hello@GermanChristmasShop.com.au as soon as you become aware of an issue. Please send a photo of the item (if possible) so that we can see what has happened.
We will make arrangements for your item to be returned. Once it is received, we can assess and provide you with some options that may include repair, exchange or refund.
Our full returns policy is available via this link - Click Here
Payments:
- When you order online with us, we charge your payment method at the time of the order.
- Because of a significant amount of credit card fraud in the past, we do not pre-authorise cards and we do not ship goods until payment has been confirmed.
- If at any stage you ask for a refund before goods ship, we are happy to cancel your order and issue a refund. Please email hello@germanchristmasshop.com.au
