Products for sale through TheGermanChristmasShop.com.au are handmade with their own small variations from time to time. Many of the items we sell are also custom or limited edition pieces shipped directly from our artisans in Europe.
Despite our best efforts to check and pack everything with care, from time-to-time products may be damaged during the shipping process. We don't want you to worry though, if this happens, we can help!
Returns are easy. Please email firstname.lastname@example.org as soon as you become aware of an issue. If you can send a photo of the item, that will be great!
We will make arrangements for your item to be returned. Once it is received, we can assess and provide you with some options that may include repair, exchange or refund.
As per the Australian Consumer Law, we will happily provide an exchange or refund if an item has a major problem. A 'major problem' is when the item:
If the problem does not match one of the above points, it is not major. We will repair or replace non-major items within a reasonable time, after we have been assessed.
Under the Australian Consumer Law you are NOT entitled to a refund or exchange:
If an item has a major problem please email email@example.com as soon as you become aware and we will make arrangements for the item to be returned. Once we receive and inspect the item, we will send you an email to confirm whether the item can be fixed/replaced. If the item can be repaired or replaced within a reasonable time, we will do so, if not we will provide a refund or store credit.
If an item has a major problem please email firstname.lastname@example.org as soon as you become aware. Once your claim has been assessed, we will notify you via email of the outcome. If the item cannot be repaired or replaced within a reasonable time, then your refund will be processed as a credit applied to your original method of payment.
Shipping of returns
You will be responsible for paying shipping costs of returns. if the item is assessed as requiring a refund, we will refund the original purchase price paid to you (excluding shipping).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.