With code: DeckTheHalls23
Shipping Policy and FAQ's
Hi there, it is Ronnie here from the German Christmas Shop. On this page you will find information about our shipping rates, our shipping policy and some FAQ's.
Shipping Rates – All locations in Australia
Standard Shipping = $12
Orders over $60 = Free Shipping
Express Post Shipping options are available, prices vary by state and will be shown at checkout.
For our New Zealand Customers (prices are in AUD):
Standard Shipping = $25 (AUD)
Orders over $300 (AUD) = Free Shipping
* Please note that New Zealand customers will be responsible for additional Customs duties and taxes (if any) that are charged at the border.
*By placing an order for delivery to New Zealand, you are agreeing to pay all relevant duties/fees levied at the New Zealand Border.
Shipping to other Countries:
USA & Canada
Please visit GermanChristmasShopUSA.com
Rest of World
We do not ship to other countries at this stage.
Where are you shipping from?
All orders ship from our location in Richmond, a suburb of Sydney,
Are you Australian?
We are both Aussie born and bred. The German Christmas Shop started back in 2014 in Sydney. In 2019, we took an opportunity to move to the USA and expand the business there.
To ensure the best service possible continues back home, my sister Ellen is now heading up a team of Christmas Elves in Sydney. All orders are packed and shipped from Sydney
How long will my order take to arrive?
- We ship using Australia Post
- This means your order will generally arrive 3-7 days from the date it is sent (depending on your location)
Will I get a tracking number?
- Yes! You will receive a tracking number once the parcel is sent.
- The tracking number will be on your 'order sent' email and can be tracked via the Auspost 'track my parcel' feature
Is it better to buy from you or from a store in Germany?
Ellen heads up our team of Christmas Elves in Sydney. From our Australian location we are sending all orders locally, ensuring delivery times are as short as possible and shipping costs are low!
We are an Australian business and will continue to fulfil orders locally from our base in Sydney. While there are some overseas retailers that stock German-made Christmas decorations, supporting our Aussie business means a couple of important things for you:
1 – Your purchase is protected by the Australian Consumer Law.
Being an Australian Company, we will comply with the Australian Consumer Law when it comes to your purchase.
This means that if, for any reason, something goes wrong with your delivery, you will be covered (unlike overseas stores where you never quite know when something will be delivered or what they will do if something is damaged in transit)
Purchasing from us will give you peace of mind.
2 – Shipping locally = lower costs
By importing all stock directly from Germany into Australia, we are able to keep prices lower than they normally would be.
By fulfilling orders from our location in Sydney, we are also able to keep shipping costs and delivery times down for you!
3 – We collect GST
With recent Australian Government changes, all online purchases from foreign retailers (of any dollar amount) are subject to GST.
We get it, buying from an overseas retailer is tempting when they promise not tax is payable, it makes things seem cheaper at first.
The problem is that Australian customs are cracking down on online shopping and can hold your package, demanding that you pay GST + Customs duty
This not only increases costs, it is a whole lot of hassle you don’t need!
As an Aussie company, you can be confident that a parcel from us will reach you as promised.
*Please note: The above applies for Australian GST only. New Zealand Customers are responsible for any additional duties charged at the border.
Can we exchange or return if something goes wrong with our order?
Because we are an Aussie company, your purchase is protected by the Australian Consumer Law and our Returns Policy. Check out the full terms here.
We extend the same protections to our New Zealand customers also.