Hi there, it is Ronnie here from the German Christmas Shop. On this page you will find information about our shipping rates, our shipping policy and some FAQ's.

  

Shipping Rates

Shipping Rates – All locations in Australia 

Standard Shipping = $12

Orders over $150 = Free Shipping

 

For our New Zealand Customers (prices are in AUD):

Standard Shipping = $25 (AUD)

 

Orders over $300 (AUD) = Free Shipping

* Please note that New Zealand customers will be responsible for additional Customs duties and taxes (if any) that are charged at the border.

*By placing an order for delivery to New Zealand, you are agreeing to pay all relevant duties/fees levied at the New Zealand Border.

 

Shipping to other Countries:

USA & Canada

Please visit GermanChristmasShopUSA.com 

Rest of World

We do not ship to other countries at this stage.

 

Shipping FAQ’s

Where are you shipping from?

All orders ship from our location in Richmond, a suburb of Sydney,

Are you Australian?

We are both Aussie born and bred. The German Christmas Shop started back in 2014 in Sydney.

How long will my order take to arrive?

• We ship using Australia Post
• This means your order will generally arrive 3-7 days from the date it is sent (depending on your location)

Will I get a tracking number?

• Yes! You will receive a tracking number once the parcel is sent.
• The tracking number will be on your 'order sent' email and can be tracked via the Auspost 'track my parcel' feature

 

Is it better to buy from you or from a store in Germany?

From our Australian location we are sending all orders locally, ensuring delivery times are as short as possible and shipping costs are low!

We are an Australian business and will continue to fulfil orders locally from our base in Sydney. While there are some overseas retailers that stock German-made Christmas decorations, supporting our Aussie business means a couple of important things for you:

1 – Your purchase is protected by the Australian Consumer Law.

Being an Australian Company, we will comply with the Australian Consumer Law when it comes to your purchase.

This means that if, for any reason, something goes wrong with your delivery, you will be covered (unlike overseas stores where you never quite know when something will be delivered or what they will do if something is damaged in transit)

Purchasing from us will give you peace of mind.

 

2 – Shipping locally = lower costs

By importing all stock directly from Germany into Australia, we are able to keep prices lower than they normally would be.

By fulfilling orders from our location in Sydney, we are also able to keep shipping costs and delivery times down for you!

 

Can we exchange or return if something goes wrong with our order? 

Because we are an Aussie company, your purchase is protected by  the Australian Consumer Law and our Returns Policy. Check out the full terms here.

We extend the same protections to our New Zealand customers also.