Shipping Policy and FAQ's
Hi there, it is Ronnie here from the German Christmas Shop. On this page you will find information about our shipping rates, our shipping policy and some FAQ's.
Shipping Rates – All locations in Australia
Standard Shipping - $19
Bulky Item Shipping (Large Incense Burners and Pyramids) - $39
For our New Zealand Customers (prices are in AUD):
Standard Shipping - $29
Bulky Item Shipping (Large Incense Burners and Pyramids) - $49
* Please note that New Zealand customers will be responsible for additional Customs duties and taxes (if any) that are charged at the border.
Shipping to other Countries:
USA & Canada
Please visit GermanChristmasShopUSA.com
Rest of World
We do not ship to other countries at this stage.
Where are you shipping from?
All orders ship from our current location in the United States:
1401 Marlbrook Lane
Lansdale PA 19446
Are you Australian?
We are both Aussie born and bred. The German Christmas Shop started back in 2014 in Sydney. In 2019, we took an opportunity to move to the USA and expand the business there. We may be shipping orders from the USA but we are still the same Aussie business, spreading a little Christmas magic!
How long will my order take to arrive?
- We ship using the United States Postal Service (USPS).
- This means your order will generally arrive 10-14 days from the time it is sent.
- This is the most economical way to keep shipping costs low for our customers.
Will I get a Tracking number?
- Yes! You will receive a tracking number once the parcel is sent.
- The tracking number will be on your 'order sent' email
If you have moved to Pennsylvania, why is shopping with you better than with other overseas retailers?
We are an Aussie Company which means two very important things for you:
1 – Your purchase is protected by the Australian Consumer Law.
Being an Australian Company, we will comply with the Australian Consumer Law when it comes to your purchase.
This means that if, for any reason, something goes wrong with your deli very, you will be covered (unlike overseas stores where you never quite know when something will be delivered or what they will do if something is damaged in transit)
Purchasing from us will give you peace of mind.
2 – We collect GST
With recent Government changes, all online purchases from foreign retailers (of any dollar amount) are subject to GST.
We get it, buying from an overseas retailer is tempting when they promise not tax is payable, it makes things seem cheaper at first.
The problem is that Australian customs are cracking down on online shopping and can hold your package, demanding that you pay GST + Customs duty
This not only increases costs, it is a whole lot of hassle you don’t need!
As an Aussie company, you can be confident that a parcel from us will reach you as promised.
*Please note: The above applies for Australian GST only. New Zealand Customers are responsible for any additional duties charged at the border.
Can we exchange or return if something goes wrong with our order?
Because we are an Aussie company, your purchase is protected by the Australian Consumer Law and our Returns Policy. Check out the full terms here.
This applies to our New Zealand customers also.